Dear customers,
We are again under very heavy domestic order amounts and we have had to temporarily suspend sending foreign parcels. If you find yourself in need of our wonderful items, please contact us and we can see if we have an opportunity to send one or two parcels to you.
BR,
Marko the Shopkeeper
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Yes! We do indeed deliver outside Finland and all deliveries are made using Finnish Post Priority -parcels or UPS Express. At the moment we deliver mainly to select EU-countries, but we can of course do exceptions, so send us a message with the wanted goods & clothes sizes and we will see if we can make the delivery also to your beautiful country. Please note, that if you return any goods to us for any reason, you must pay all shipping costs related to the return. Always contact us before returning anything.
As our webstore is available only in finnish, we suggest that if you find finnish language difficult, you should send your orders to us by email. The email address can be found at the last part of this text. With foreign orders, we can accept payments by online Paytrail-payments (credit cards, etc.) or by more traditional bank transfer.
At the moment, our webstore accepts orders only from parts of EU countries, but not all. If you live in a country that is not on our delivery lists, please send your order to us with email. We reserve the right to refure all orders (as deliveries to some countries cause us constant problems with failed deliveries by local delivery companies failing to do their job...), but only for valid reasons. We reserve the right to determine what is valid for us. You can do the same in your end.
If you have a company, we can also sell with wholesale prices. We have a separate stocks for these purposes. Please give us your company info & VAT-number and ask for quote for any item and we will reply with our best offer and stock availability.
Please check our shipping costs below before making the order.
Here are the typical shipping costs to EU-area, the cost is determined by the destination country, destination postal code, weight and size of the parcel. We will always give you the exact quote to each order and the webstore can already automatically calculate the shipping costs to many EU-countries.
Parcels:
If these parcel prices seem steep to you, please be aware that we are charging you only part of the real costs charged from us and we almost always pay 2,00 - 10,00 Euros more as we have to pay additional fuel surcharges and other wonderful UPS & Postal extras. Door-to-Door service is never cheap, but it is secure for all parties and quite fast indeed.
As a company registered & operating inside EU, we honor all basic online sale customs related to online sales. You may view your rights here: Return of unwanted goods in EU
Shipping costs you pay during the initial order can be refundable (if you return everything you ordered and in the same condition they were delivered to you), but like stated above and in the EU instructions, you are fully responsible for ALL return costs. Return costs will never be refunded, not even if you know or are somebody important. Please kindly refrain from ordering, if you do not accept this. You and the courier you choose are also responsible for the return parcel, so please use reliable couriers and please make sure you pack the return parcel with great care, so the items are safe and will not be damaged during the transport. It is highly advisable to use only tracked & insured parcels, as we can not take responsibility for lost return parcels. We will of course do our best to help you if this happens (so far it has not).
We have “few” simple rules & reguests for you:
Still willing to place an order to our shop? You must be very reasonable, highly intelligent person. Welcome and prepare to be satisfied. May the Surplus be with You!
With best regards,
Marko Niinimäki
The Shopkeeper Himself
Oy Smart Guard Systems Ltd
Kuningattarenkatu 16
07900 Loviisa
Finland
Contact email: info@supernova.fi
Voimassa 30.3.2007 alkaen, ehdot tarkistettu viimeksi 11.8.2022.
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